Returns & Refunds Policy

At ROU, we take great care to ensure that every product leaves our premises in excellent condition. If you are not completely satisfied with your purchase, please contact us and we will do our best to assist.

Returns

Due to the nature of our food products, we are unable to accept returns of products that have been opened, used, or consumed.

If you receive an incorrect item or a product that is damaged upon delivery, please notify us within 48 hours of receiving your order by emailing us at info@roupunt.co.za

To assist us in resolving the matter quickly, please include:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

Damaged or Incorrect Orders

Should your order arrive damaged or if you receive the wrong item, we will gladly replace the product or issue a refund, subject to verification of the claim.

ROU reserves the right to request additional information before approving a replacement or refund.

Exchanges

We do not offer exchanges on food products. If there is an issue with your order, please contact us and we will work with you to find a suitable solution.

Refunds

Once your claim has been reviewed and approved, refunds will be processed to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to reflect in your account, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is a result of an error on our part or a product arriving damaged.

Missing Orders

If you have not received your order within the expected delivery timeframe, please contact us at info@roupunt.co.za with your order number.

We will investigate the matter with our courier partner and either arrange a replacement shipment or issue a refund where appropriate.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Opened food products
• Products that have been partially consumed
• Products damaged due to misuse, improper storage, or handling after delivery
• Clearance, promotional, or sale items (unless damaged or incorrectly supplied)

Contact Us

If you have any questions regarding this policy, please contact us at:

Email: info@roupunt.co.za

We value your support and will always strive to resolve any concerns fairly and promptly.