Privacy Policy

At ROU, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website, browse our products, or make a purchase.

By using our website, you agree to the practices described in this policy.

Information We Collect

When you visit our website, we may automatically collect certain information about your device and your interaction with our website, including:

• IP address
• Browser type and version
• Device information
• Time zone
• Pages visited
• Products viewed
• Referring websites or search terms
• Information about how you interact with our website

When you place an order, create an account, or contact us, we may collect personal information such as:

• Name and surname
• Billing address
• Shipping address
• Email address
• Phone number
• Payment information
• Any information you voluntarily provide to us

We refer to this as your Personal Information.

How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Arrange delivery of your products
• Send order confirmations and invoices
• Communicate with you regarding your purchases
• Respond to enquiries and customer support requests
• Prevent fraudulent transactions and improve website security
• Improve our products, services and website experience
• Send promotional communications where you have agreed to receive them

We will only use your information for legitimate business purposes and in accordance with applicable South African privacy laws.

Cookies

Our website uses cookies to improve your browsing experience.

Cookies are small files stored on your device that help us understand how visitors use our website and allow certain website functions to operate correctly.

You may choose to disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.

Third-Party Services

We may share limited information with trusted third-party service providers to help operate our business and website.

These may include:

• WooCommerce (our online store platform)
• Payment gateways
• Courier and delivery partners
• Website analytics services such as Google Analytics
• Email communication platforms

These service providers will only have access to the information necessary to perform their services and are required to protect your information.

You can read more about these privacy policies on their respective websites.

Data Security

We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.

However, no method of transmitting data over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your order and customer information for as long as necessary to fulfil our legal, accounting and business obligations, unless you request that we delete your information where legally permissible.

Your Rights

In accordance with South Africa’s Protection of Personal Information Act (POPIA), you have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your information where applicable
• Withdraw consent to marketing communications
• Lodge a complaint regarding the handling of your information

To exercise any of these rights, please contact us using the details below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, operational requirements or legal obligations.

Any changes will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us.

Website: www.roupunt.co.za

Email: info@roupunt.co.za